SpinyRush Privacy Policy

At SpinyRush Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit SpinyRush, play our games, or interact with our customer support team. By creating an account and using our services, you agree to the practices described below.

Who We Are

SpinyRush Casino is operated by Comentive LTD, a company registered in Belize, with payment processing handled by our agent, Norvelic LIMITED, based in Nicosia, Cyprus. We operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Throughout this policy, "we," "us," and "our" refer to the operator of SpinyRush.com and its affiliated services.

Information We Collect

When you register at Spiny Rush, we collect a range of personal data necessary to verify your identity, process transactions, and provide you with a safe gaming environment. Here at SpinyRush, we gather the following categories of information:

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We record payment information, including deposit and withdrawal methods, transaction history, and billing details associated with Apple Pay, Google Pay, SEPA, Visa, Mastercard, Bank Transfer, or Interac.
• We track your gaming activity, including game sessions, bets placed, wins, losses, and bonus usage, to improve our services and ensure fair play.
• We log technical data such as IP address, device type, browser information, and login timestamps for security purposes.
• We may collect identity verification documents, such as proof of address or government-issued ID, when required under our KYC obligations.
• We store communication records from your interactions with our LiveChat and email support team.

How We Use Your Data

Our SpinyRush platform uses the information we collect for several legitimate purposes. We process your data to open and manage your account, verify your identity before approving withdrawals, and comply with anti-money laundering regulations. We also use your data to personalize your experience, including tailoring bonus offers, VIP loyalty rewards, and promotional communications. At SpinyRush, we analyze gaming behavior to detect fraud, prevent underage access, and support responsible gambling initiatives. We may also use your contact details to send you important account notifications, such as changes to your VIP level or updates regarding pending withdrawals.

Marketing Communications

We may send you promotional emails about our welcome bonus, reload offers, or VIP Reload program if you have opted in to receive such communications. You can withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting our support team directly. We do not send welcome bonus promotions to residents of Finland, and we exclude players from Sweden and Finland from all promotional campaigns in accordance with our bonus terms.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to manage your account and process payments. We rely on legal obligation to comply with licensing requirements under our Anjouan gaming license and applicable anti-fraud laws. We also rely on legitimate interest to improve our platform's security and user experience, and on your consent where required for marketing purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate SpinyRush Casino effectively. Our payment agent, Norvelic LIMITED, processes transactions on our behalf and may access relevant payment data. We also share data with identity verification providers, regulatory authorities when legally required, and game providers such as NetEnt, BGaming, Endorphina, and other studios listed in our games library, solely to the extent necessary for gameplay functionality. We at SpinyRush ensure that any third party handling your data is bound by confidentiality and data protection obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Transaction records, identity verification documents, and communication logs may be kept for several years following account closure, as required by anti-money laundering laws applicable to our license.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. Our SpinyRush team respects these rights and will respond to valid requests within a reasonable timeframe. You may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing, including marketing
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@spinyrush.com, and we will guide you through the verification and request process.

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our SpinyRush systems use encryption protocols for sensitive data transmission, and access to personal information is restricted to authorized personnel only. While we strive to maintain robust security standards, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because SpinyRush Casino serves an international audience across multiple localizations, including Azerbaijani, Czech, German, Greek, Spanish, French, and other languages, your data may be transferred and processed in countries outside your country of residence. We take appropriate safeguards to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not accept accounts, deposits, or real-money play from residents of certain restricted countries, as outlined in our Terms and Conditions. If we determine that an account has been opened from a restricted jurisdiction, we reserve the right to suspend the account and process any applicable data deletion requests in accordance with this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on SpinyRush.com, remember your preferences, and analyze site traffic. For more detailed information about the types of cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has created an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team via email at support@spinyrush.com or through our 24/7 LiveChat service. We are here to assist you with any privacy-related inquiries regarding your SpinyRush account.